Freedom Mobility

Case Study:
California DME Outsources Managed Care Contracting

California durable medical equipment (DME) provider secures new agreements with top payers that significantly increase patient access and revenue.

Provider Type: DME

Specialty: Complex Rehab Technology (CRT) Products

Headquarters: Rodeo, CA

What Freedom Mobility Says about Healthcents

Healthcents delivers! We used to do all of our contracting in-house, but it was extremely time consuming and many payers seemed impenetrable. Once we made the decision to outsource our contracting to Healthcents, they were able to get past the gatekeepers and secure contracts from payers who had previously told us “no.” Healthcents has systematic strategies for getting through to the right person in a payer’s organization to make things happen. Contracting does take time so providers should have realistic expectations going in and be patient with the process. But when allowed enough time to work their magic, Healthcents was able to secure multiple contracts for us, and they’re still working on securing many, many more. I highly recommend Healthcents for any provider looking to expand their reach into additional payer networks.

Serina Breen
Chief Executive Officer


Freedom Mobility lacked the internal resources necessary to commit to payer contracting and decided to outsource this function in order to obtain agreements with the major payers, IPAs and medical groups in California.  Many payers had indicated that their networks were “closed” when Freedom had attempted to reach out directly.


Freedom Mobility partnered with Healthcents to devise a payer portfolio strategy that would give them access to top payers in CA and get beyond the “closed network” response.


By partnering with Healthcents to manage their payer contracting, Freedom Mobility renegotiated existing agreements and obtained new contracts with major payers and medical groups who typically have closed networks. Securing these payer agreements has given them access to new patients, and, in turn, increased their revenue.

Contracts Secured
with Top Payers
0 M+
New Lives Accessed

About Freedom Mobility

Freedom Mobility has provided CRT services to California since 2007. They provide “customizable” mobility solutions and give their clients and ATPs the freedom to choose the models and configurations that best fit the client’s individual needs for a truly customizable mobility solution.

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